1. Free trial
Where offered, the free trial lets you evaluate supported TubeNotes features before purchasing a subscription. Trial eligibility and limits may be controlled by account, device and anti-abuse checks.
2. Subscription cancellation
You may cancel a subscription before its next renewal date to prevent future recurring charges. Cancellation normally keeps access available until the end of the paid billing period, unless the payment provider or applicable law requires otherwise.
3. When we review refund requests
Refund requests may be considered when there is a duplicate charge, an incorrect charge caused by a verified technical error, or a documented service failure that prevented reasonable access to the paid service. Requests are assessed case by case, subject to applicable law and payment-provider rules.
4. Situations normally not eligible
- Change of mind after paid access has been used.
- Unused time remaining in an active or cancelled billing period.
- Issues caused by an unsupported/private video, unavailable captions, user device/network problems, or a third-party platform restriction outside our reasonable control.
- Requests made to circumvent a trial, subscription, device or payment limit.
These examples do not remove rights that cannot be excluded under applicable law.
5. How to request a refund
Contact True Technologies through the support channel available in TubeNotes. Include your registered email address, payment date, amount, payment-provider reference and a brief description of the issue. Do not send passwords, complete card numbers or UPI PINs.
6. Decision and processing
We may ask for information needed to verify the request. If approved, refunds are returned through the original payment method where possible. Payment-provider processing times can vary and may take several business days after approval.